Shipping and Refunds Policy

Shipping Policy

“We prioritize quality over speed to ensure every product is carefully made and inspected before shipping.”

Thank you for shopping with us.

At MX Fashion, we work with trusted fulfillment partners including print-on-demand and dropshipping suppliers. This means your order is produced and shipped after it is placed.

 

Processing Time

Orders are typically processed within 1–3 business days after purchase. During high-demand periods, processing may take slightly longer.

For print-on-demand products, items are made specifically for you after the order is placed.

 

Tracking Information

Once your order has been shipped, you will receive a tracking number via email. Tracking updates may take 2–5 days to appear depending on the carrier.

 

Multiple Warehouses

To ensure faster delivery, items in your order may be shipped separately if they are fulfilled by different partners.

 

NOTE: We are not responsible for delays caused by shipping carriers or events beyond our control.

Customs & Duties

For international orders, customs fees or import duties may apply depending on your country. These charges are the responsibility of the customer.

 

Delays

While we work with reliable fulfillment partners, delays may occasionally occur due to carrier or customs processing.

If your order is significantly delayed, please contact our support team and we will assist you promptly.

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International Shipping Policy

Shipping Time

Estimated delivery times vary depending on your location:

United States: 5–12 business days

International orders: 7–20 business days (may vary by country)

Please note that delivery times are estimates and may be affected by customs, holidays, or carrier delays.

 

NOTE: We are not responsible for delays caused by shipping carriers or customs processes.

Refunds & Return Policy

We want you to love your purchase. If something isn’t right, we’re here to help.

 

Order Issues & Eligibility

Because our products are made-to-order and shipped through trusted fulfillment partners (including print-on-demand and dropshipping suppliers), we handle returns and refunds differently from traditional retail stores.

We accept refund or replacement requests for the following cases:

You received a damaged item

You received the wrong item

Your order is missing items

Your package was lost in transit (confirmed by tracking)

 

Non-Returnable Items

Because our products are made-to-order, we carefully handle refund and return requests to ensure fairness for both our customers and our production partners.

    Eligible Cases

We accept refunds or replacements if:

  • You received a damaged item
  • You received the wrong item
  • Your order is missing items
  • Your package is confirmed lost in transit

     Non-Eligible Cases

We do not accept refunds or returns for:

  • Change of mind or buyer’s remorse
  • Incorrect size or color selected by the customer
  • Orders already in production or shipped
  • Delays caused by carriers or customs

 

Refunds & Replacements

If your order qualifies for a refund or replacement, we will offer:

A replacement product at no additional cost, or

A partial or full refund depending on the issue

We may request photos or proof before processing your request.

 

Lost or Delayed Packages

If your order has not arrived within the estimated delivery time, please contact us.

We will work with the shipping carrier to locate your package. If it is confirmed lost, we will issue a replacement or refund.

 

Processing Time for Refunds

Approved refunds are typically processed within 5–10 business days and will be returned to your original payment method.

 

5. Delivery

Delivery times depend on your location:

United States: 5–12 business days

International: 7–20 business days

Please note that these are estimated delivery times and may vary due to customs or carrier delays.

 

6. Tracking Your Order

Tracking information may take 2–5 days to update after shipment. You can track your package using the link provided in your email.

 

7. Multiple Items

If your order contains multiple products, they may arrive in separate packages depending on the fulfillment location.

 

Need Help?

If you have any questions about your order,

We respond within 24–48 hours (Monday–Friday).

Contact Us

Order Process

Here’s how your order is processed from the moment you place it until it arrives at your door.

 

1. Order Confirmation

Once your order is placed, you will receive a confirmation email. This means your payment has been successfully received and your order has been added to our system.

 

2. Order Processing (1–3 Business Days)

After confirmation, your order is sent to our fulfillment partners.

Print-on-demand items are created specifically for you

Dropshipping items are prepared and packed by our suppliers

Processing usually takes 1–3 business days, but may take longer during busy periods.

 

3. Production (if applicable)

For print-on-demand products, your item is made especially for you after your order is placed. This helps reduce waste and ensures a more sustainable production process.

 

4. Shipping & Dispatch

Once your order is ready, it is shipped directly from our fulfillment centers.

You will receive a tracking number by email as soon as your order is dispatched.