Frequently Asked Questions

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!

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Last updated: April 2026
1. General Questions
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2. Product Questions
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3. Payment Questions
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4. Shipping Questions
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5. Contact Questions

1. General Questions

What is your return policy?

We want you to be completely satisfied with your purchase, so we accept returns on all items within 30 days of the purchase date. To start a return, please visit our Returns page and follow the instructions.

How do I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.

Can I cancel or modify my order?

We process orders quickly to ensure fast delivery.
If you need to make a change or cancel your order, please contact us as soon as possible after placing it.
While we can’t guarantee modifications once an order has been processed, our team will always do their best to help you.

Do you have a physical store?

Currently, we do not have a physical store. However, we do offer  free returns, so you can try our products risk-free.

2. Product Questions

What size should I order?

We have a size chart available for each product to help you find the best fit. Please refer to the size chart on the product page for more information.

What is the material of this product?

The material for each product is listed on the product page, under the "Details" section. If you have further questions about the material, please don't hesitate to contact us.

How do I care for this product?

Care instructions for each product are also listed on the product page, under the "Details" section. Please follow the care instructions to ensure the longevity of your product.

Can I see this product in other colors?

If the product is available in other colors, they will be listed on the product page. If you don't see the color you're looking for, please contact us and we will do our best to assist you.

3. Payment Questions

What payment methods do you accept?

We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.

Do you offer installment payment options?

Yes, we offer installment payment options for certain purchases. Please check our website or contact our customer service for more information.

Is my payment information secure?

Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.

4. Shipping Questions

How long does shipping take?

Orders are processed within 1–3 business days.
Delivery takes approximately 7–12 business days depending on your location.
Once shipped, you will receive a tracking number via email. 

How much does shipping cost?

Shipping costs are calculated at checkout based on your location and order. All shipping fees will be clearly displayed before payment.

Please refer to our shipping policy for more details.

Do you offer free shipping?

We currently offer shipping calculated at checkout to ensure fair and accurate delivery rates based on your location.
This allows us to keep product pricing as accessible as possible while you only pay for the exact shipping cost of your order.
All shipping fees are shown clearly before checkout, so you can shop with full transparency and confidence.

Do you ship to P.O. boxes?

Yes, we ship to P.O. boxes. Please make sure to provide your complete and accurate shipping address to avoid any delays in delivery.

5. Contact Questions

How can I contact customer service?

You can reach us at our contact page
We respond within 24–48 hours (Monday–Friday).

What are your business hours?

Our business hours are Monday through Friday from 9:00am to 5:00pm EST.

How can I provide feedback?

We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us .

Do you have a physical address?

At the moment, we operate fully online to serve customers efficiently worldwide.
This allows us to focus on fast processing, customer support, and delivering your orders directly to your door.
If you need to contact us, our support team is always available via email and will be happy to assist you within 24–48 hours.