Return policy

Our refund policy is designed to ensure customer satisfaction. If for any reason you are not satisfied with your purchase, you can request a refund within a certain timeframe. 

Title

Last updated: April 2025

1. General

2. Damages and Issues

3. Exchanges

4. Refunds

1. general

At MX, we aim to provide a smooth and reliable shopping experience.

Customers may request a return within 14 days of delivery. To be eligible, items must be unused, unworn, in their original condition, and returned in their original packaging.

Because MX works with international suppliers through DSers, all return requests must be reviewed and approved before any item is sent back. This ensures proper coordination with the correct fulfillment location.

Proof of purchase (order confirmation or order number) is required for all return requests.

 

2. damages and issues

                                                                                      We carefully check our products, but if you receive a damaged, defective, or incorrect                                                                                        item, we sincerely apologize for the inconvenience.

                                                                                       In this case, you must contact us within 48 hours of delivery and provide your order                                                                                         number along with clear photos or videos showing the issue.

                                                                                      Once verified, we will offer either a replacement or a refund, depending on the                                                                                             situation and product availability. Our priority is to resolve the issue quickly and fairly.

                                                                 3. exchanges

                                                                          At MX, we do not offer direct exchanges for change of mind, size, or color selection.

                                                                              If you would like a different item, size, or variation, we recommend                                                                        placing a new order once your return (if approved) is completed.

                                                                       Exchanges are only granted in cases where the item received is defective, damaged, or                               incorrect  due to an error on our side or our supplier’s side.

                                                                  4. refunds

                                                                               Once your return request is approved and the item is inspected, we will                                                                                                     process your refund. Refunds are issued to the original payment method and typically                                                                                 take 5–10 business days, depending on your bank or payment provider. Please note that                                                                                shipping fees are non-refundable unless the return is due to an error made by MX or our                                                                           supplier. We always aim to process refunds as quickly and transparently as possible to maintain customer trust.


                                                                                If more than 15 business days have passed since we’ve approved your return, 

                                     please contact us.

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